- PLAN B1 ( 15 ) - PRIMER PAGO
- 01 First Day at Work
- 02 Touring the Front Desk
- 03 Carlos receives his first guest
- 04 Receiving a tired guest
- 05 A talkative and friendly guest
- 06 The foreign guest with a strong accent
- 07 Complete check-in with formal guest
- 08 Trouble with the reservation
- 09 Simple Walk-ins
- 10 No rooms available
- 11 Call to reserve a room
- 12 Complaint call from a room
- 13 Unusual request from a room
- 14 Annoyed guest because of noise
- 15 Complaint about incomplete cleaning
- PLAN B2 ( 15 ) - SEGUNDO PAGO
- PLAN B3 ( 15 ) - TERCER PAGO
- PLAN B4 ( 20 ) - CUARTO PAGO
- SALIR
FrontDesk65
LECCIONES